Agent & Supervisor Experience
Boost productivity and support quality with a platform designed for agents and supervisors.
Unified console with contextual insights.
Access all customer interactions, history, and real-time insights in one unified console. Agents get full context instantly, enabling faster resolution and more personalized conversations.
Intuitive UI with Minimal Click Flow
A clean, intuitive interface designed to reduce clicks and complexity. Agents can complete tasks quickly, stay focused on the customer, and work more efficiently.
Supervisor Tools — Whisper, Barge, Live Monitoring
Supervisors can guide agents using whisper messages, jump into calls when needed, and monitor live interactions in real time to ensure service quality and compliance.
Knowledge Base Integration & Inline Search
Search and access knowledge base articles directly within the console. Agents get instant answers without switching screens, reducing call handling time.
Incentive Tracking & Coaching Dashboards
Powerful dashboards provide visibility into agent performance, coaching opportunities, and incentive progress. Identify top performers, address gaps, and motivate teams with data-driven insights.
Benefits at a Glance
- Smarter agents with less manual work
- Effective supervisors with real-time control
- Faster, more accurate support for customers
Empower your contact center with automation, insights, and real-time guidance. Deliver better experiences while keeping your teams productive and motivated.
Ready to Elevate Your Communication?
Experience the power of NexTelco’s unified platform with a personalized demo. Our experts will show you how automation, engagement insights, and cloud communication can help your team achieve more—faster.