Calling
Run your business phone system in the cloud with smart call routing, call transfer, conference calls, call recording, and IVR. Improve call handling, reduce wait times, and deliver better customer experiences from any device.
Conference Calls
Talk with your team and customers at the same time. Conference Calls let you add more people to a live call in just a few taps. Use it for sales demos, team huddles, or tricky support cases. Share updates once, not over many calls. You can also record conference calls and track follow-ups. Keep everyone aligned in one clear conversation.
Smart Call Routing
Make sure every call reaches the right person. Smart Call Routing sends calls based on rules you set, like skill, location, language, or business hours. Route VIP callers to your best agents and direct support calls to your support team. Cut wait times, reduce missed calls, and keep customers happy. Turn more calls into sales and faster resolutions with Smart Call Routing.
Call Transfer
Move calls to the right agent in seconds. With Call Transfer, your team can send a live call to another agent, manager, or department with one click. Use warm transfer when you want to brief the next agent first, or cold transfer to send the call directly. This avoids long holds and repeat calls. Help customers reach the right person the first time.
Call Recording
You can now record and store key customer calls without hassle. Call Recording saves every call right in the cloud. This lets you replay them anytime you need. Use these recordings in smart ways. Train your team with real examples. Coach new staff to improve their skills. Check call quality to spot issues fast. Resolve disputes with clear proof from the talks. Share your best calls with the team. Pick top examples to show what great service looks like. This helps everyone learn and do better. Stay compliant with solid records. Keep clear logs of all customer chats. This protects your business and builds trust.
IVR (Interactive Voice Response)
Let callers get help on their own, day or night. A smart phone system answers calls right away. It guides people with easy voice prompts or keypad choices.
Build simple menus for any need. Set one up for sales questions. Make another for tech support. Add options for billing help too. Share quick answers to common questions. Send calls to the right team when needed. Best of all, customers solve issues themselves. This cuts down calls to your agents. Agents handle only tough problems. Service speeds up for everyone. Offer a Smoother Experience from the First “Hello” Start every call on a positive note. No more long waits or confusion. Callers hear clear options fast.
Omnichannel Communication Hub
Deliver faster, smarter, and seamless customer support across every channel—all from one platform.
Voice Communication
- Support for VoIP, PSTN, SIP, and virtual numbers
- Make, receive, and route calls easily
- Professional, reliable communication for office or remote teams
Digital Channels
- Email, chat, SMS, web forms, and
in-app messaging - Track conversations in one place
- Maintain context across all digital touchpoints
Social Media & Messaging Apps
- WhatsApp, Messenger, Instagram, and more
- Respond to messages directly from your dashboard
- Stay consistent and responsive across platforms
Video & Co-Browsing
- Offer high-touch, personalized support
- Guide customers step-by-step through complex issues
- Resolve problems faster with live interaction
Unified Agent Desktop
- One central workspace for all channels
- Reduce errors and save time
- View full conversation history for better customer service
Why Choose Our Hub?
- Faster response times
- Improved customer satisfaction
- Streamlined workflows
- Easy tracking and reporting
- Complete conversation history across channels
Business Phone Numbers
Keep your business connected and professional with our reliable phone solutions. Designed for small businesses and growing teams, our tools make managing calls simple and efficient.
Local & Toll-Free Numbers
- Get local business phone numbers to build trust in your community
- Offer toll-free numbers so clients nationwide can reach you easily
- Enhance accessibility and strengthen your brand’s credibility
Simple Number Porting
- Get local business phone numbers to build trust in your community
- Avoid downtime or missed calls when switching services
- Maintain continuity and a professional image for your business
Direct Inward Dialing (DID) Management
- Assign dedicated numbers to employees or departments with DID management
- Improve call routing and reduce missed opportunities
- Ensure every customer reaches the right team member quickly
Controlled Business Hours
- Set specific hours for receiving calls
- Route calls outside business hours to voicemail or alternate numbers
- Protect your team’s focus time while maintaining excellent customer service
Customized Extensions
- Use custom extensions for easy call organization
- Help customers reach the right person faster
- Make your small team appear larger and more professional
Branded Caller ID
- Assign dedicated numbers to employees or departments with DID management
- Improve call routing and reduce missed opportunities
- Ensure every customer reaches the right team member quickly
Why Choose Our Business Phone Services?
- Simple, reliable, and scalable solutions for any business
- Manage business phone numbers, extensions, and hours easily
- Improve customer experience and streamline communications
- No technical expertise needed—update settings anytime
Ready to Elevate Your Communication?
Transform the way you connect with customers, prospects, and teams. NexTelco’s AI-powered, omnichannel communication platform helps you reduce costs, increase productivity, and deliver consistently exceptional experiences.
Start in minutes with a free trial or talk to our experts about a customized solution.